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Generating a HAR file for troubleshooting

Generating a HAR file for troubleshooting

How to create a HAR file

Last updated on February 28, 2023

  1. Chrome
  1. Firefox
  1. Safari
  1. Edge
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To generate a HAR file in Chrome

  1. Open Chrome and go to the page where the issue is occurring.
  1. Look for the vertical ellipsis button and selectĀ More Tools > Developer Tools.
  1. From the panel that appears, select theĀ NetworkĀ tab.
  1. Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
  1. Check the boxĀ Preserve log.
  1. Click the clear button to clear any existing logs from the network tab.
  1. Reproduce the issue while the network requests are recorded.
  1. Click the download button,Ā Export HAR, to download, and save the file to your computer:Ā Save as HAR with Content.
  1. Upload the HAR file to your ticket with tubics Customer Support for further investigation.
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To generate a HAR file in Firefox

  1. Open Firefox and go to the page where the issue is occurring.
  1. Open theĀ Network Monitor.
  1. Reproduce the issue while the network requests are recorded.
  1. Right-click anywhere under theĀ FileĀ column and clickĀ Save All As HAR.
  1. Save the HAR file somewhere convenient.
  1. Upload the HAR file to your ticket with tubics Customer Support for further investigation.
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To generate a HAR file in Safari

  1. Open Safari and go to theĀ DevelopĀ menu. If you don't see the DevelopĀ menu, follow the instructions in this article from the Safari User Guide:Ā Use the developer tools in the Develop menu in Safari on Mac.
  1. SelectĀ Show Web Inspector.
  1. Click theĀ NetworkĀ tab.
  1. Reproduce the issue while the network requests are recorded.
  1. Click theĀ ExportĀ icon and save the HAR file.
  1. Upload the HAR file to your ticket with tubics Customer Support for further investigation.
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To generate a HAR file in Edge

  1. Open Edge and go to theĀ Network tool.
  1. Reproduce the issue while the network requests are recorded.
  1. Export captured traffic as a HAR file.
  1. Upload the HAR file to your ticket with tubics Customer Support for further investigation.
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Did we miss something? Not to worry! Just email our support team at support@tubics.comāœŒļø

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